Terms and cancellation policy

Valid for bookings from October 2026.

Host

Václav Žák, Company ID (IČO) 24873993, Chlum 1, 472 01 Chlum, Czech Republic. Contact: ubytovanivz@gmail.com, +420 775 492 211.

Booking and payment

You book in the booking calendar on this website. The accommodation contract is concluded when we confirm the booking by e-mail.
For bookings with card payment you pay the full price in advance. Payments are processed by Stripe.
For enquiries we first confirm your dates by e-mail and agree on payment.
Prices are per night for the whole unit, not per person.

Cancellation by the guest

More than 30 days before arrival: we refund 100 % of the amount paid.
30 to 8 days before arrival: we refund 50 %.
7 days or less before arrival, or no-show: no refund.
Please cancel by e-mail; the day we receive it counts. We refund to the card you paid with.

Under Czech law (Section 1837(j) of the Civil Code) the 14-day right of withdrawal does not apply to accommodation for specific dates. The cancellation rules above apply.

Cancellation by us

If we cannot provide the stay, we refund the full amount paid.

Your stay

Arrival and departure times by agreement.
Pets by prior agreement.
On arrival we record the details required by law (guest register, registration of foreign guests).

Complaints and disputes

Send complaints to ubytovanivz@gmail.com. Consumer disputes can also be resolved out of court through the Czech Trade Inspection Authority (adr.coi.cz).